1. Log in to My Account.
2. Browse our shop and add your desired products to the cart.
3. When ready to check out, click the shopping cart icon located in the upper left corner of the page.
4. At the top of the checkout page, redeem any points and apply coupon codes, if available.
5. Enter your shipping address and include any relevant notes.
6. Click PLACE ORDER to complete your purchase.

1. Set the payee/recipient as “JJPackaging”. ; Our payment acceptance email is “payjjm@gmail.com”.
2. Create the security question as “As Provided” and the answer to be “jjmeds”.
3. Include your order number (from your order email) in the note of your e-transfer to identify your order. Do not mention cannabis or our site.
4. Orders will be automatically cancelled after 72 hours without the payment. ; A confirmation will be sent to you once your e-transfer is accepted.

Pay immediately to ensure your order is shipped as soon as possible.

After placing your order, you have 48 hours to send your E-transfer. If payment is not received within this timeframe, our system will send you a reminder email, giving you an additional 24 hours to complete the payment. If payment is still not received, your order will be automatically canceled, and the items will be returned to inventory.

If you pay before our shipping cut-off on a weekday we will almost always ship your order the same day

While we prioritize same day shipping on business days, certain disruptions beyond our control (e.g., extreme weather, power outages, transportation issues, natural disasters, or pandemics) may delay order fulfillment and shipment.

SERVICE STANDARDS

Canada Post (Not available during the strike)

• E-transfer received before 12 PM (noon) Pacific Time on a business day: Order ships the same day.
• E-transfer received after 12 PM (noon) Pacific Time on a business day: Order ships the next business day.
• E-transfer received on a weekend or national holiday: Order ships the next business day. (Monday or Tuesday if Monday is a stat holiday)

Purolator

• E-transfer received before 12 PM (noon) Pacific Time on a business day: Order ships the same day.
• E-transfer received after 12 PM (noon) Pacific Time on a business day: Order ships the next business day.
• E-transfer received on a weekend or national holiday: Order ships the next business day. (Monday or Tuesday if Monday is a stat holiday)

You can make changes to your order if the status is ON HOLD.

However, if the status is COMPLETED, it may be too late to make adjustments.

Please note that all order changes must be processed manually by our staff. If you haven’t paid yet, you could consider cancelling the order and starting again.

If you need assistance, feel free to reach out to us with an email to:   jjmedscs@gmail.com

If your order has not been paid for you can

1. Go to your account page,
2. Click on the “Orders” button and then
3. Choose “CANCEL REQUEST” on that order.

You will get any points back that you redeemed on the cancelled order once a team member completes the cancel request.

If you want this process to happen faster it’s a good idea to email us at: jjmedscs@gmail.com with your order number.

FYI It is possible to create a new order without the previous cancel request being completed.

For orders under $150:

Canada Post: $20.00 (Once the strike is over)
Purolator: $25.00

For orders of $150 or more:

Canada Post: FREE (Once the strike is over)
Purolator: FREE

Yes! We vacuum seal our products so they are smell-proof.
We use discreet packaging that does not include our company name or information about the contents inside.

NOTE: We’ll use Purolator to ship until the Canada Post strike is over.

Canada Post Delivery timeframe: 3 – 10 business days.

(We ship from the west coast.

• Local shipments generally take 1 – 2 business days,
• Major cities take  1 – 5 business days.
• Rural locations 3 – 10 business days.)

Purolator Delivery timeframe: 1 – 3 business days.

We use “Signature Required” shipping by default to reduce theft at your end.

If you are willing to assume responsibility you can request “No signature” in the Checkout note and your parcel will be left at your door. (See below)

Simple instructions like “Safe Drop” or “Leave between the doors” are acceptable.

Please note:

We are willing to replace a “Signature Required” package that is legitimately lost by our shipper (this is rare.)

We won’t be responsible for a missing package that was shipped to you “No signature.”

If you pay before our shipping cut-off on a weekday we will almost always ship your order the same day

While we prioritize same day shipping on business days, certain disruptions beyond our control (e.g., extreme weather, power outages, transportation issues, natural disasters, or pandemics) may delay order fulfillment and shipment.

SERVICE STANDARDS

Canada Post (Not available during the strike)

• E-transfer received before 12 PM (noon) Pacific Time on a business day: Order ships the same day.
• E-transfer received after 12 PM (noon) Pacific Time on a business day: Order ships the next business day.
• E-transfer received on a weekend or national holiday: Order ships the next business day. (Monday or Tuesday if Monday is a stat holiday)

Purolator

• E-transfer received before 12 PM (noon) Pacific Time on a business day: Order ships the same day.
• E-transfer received after 12 PM (noon) Pacific Time on a business day: Order ships the next business day.
• E-transfer received on a weekend or national holiday: Order ships the next business day. (Monday or Tuesday if Monday is a stat holiday)

Yes! Once our team has processed your payment, you will receive a tracking number by automatic email.

If you don’t see it in your inbox, please check your spam or junk folder. If it’s not there, feel free to reach out to us at jjmedscs at gmail dot com.

Our shipments are dropped off in the afternoon so tracking will become active by the evening.

It might take until 9 PM EST (6 PM PST) for the tracking information to become active although it’s often working much sooner.

When your order is packed and a shipping label is created, our system will automatically send you a shipping confirmation email with your tracking number.

If the tracking number shows no updates, it means the package has not yet been scanned by the courier. Please wait until the end of the next business day (after 6 PM PST) for tracking information to update.

NOTE: Orders placed after shipping cutoff on Friday and over the weekend will ship on Monday afternoon unless it’s a stat holiday in which case Tuesday. Tracking will become active that day by the evening.

If you requested “No signature” it’s worth looking for an additional email with a new tracking number as sometimes we have to void a default shipping label and recreate it as “No signature.”

In that case the first tracking that you received is no longer valid and another will have been sent to you, possibly stacked in the same email thread.

Once a shipment has left our hands we very limited influence over it. 

We can make a ticket, and we will at your request, but this will not expedite changes.

Tickets are often not replied to quickly but can be useful to alert a shipper that tracking is stalled.

Your package may be delayed for a variety of reasons, such as missed flight connections, national holidays, high seasonal shipping volumes, severe weather, road or airport closures, labor disputes, or a pandemic. If your package remains in transit beyond the expected delivery timeframe, please contact our Customer Support team for assistance with the next steps.

Normal delivery Timeframes:

• Canada Post: 3–10 business days.
  • Local shipments (from BC): 1–2 business days.
  • Major centers: 1–5 business days.
  • Rural locations: 3–10 business days.
• Purolator: 1–3 business days.

If delays occur, let us know and we will open a ticket with our shipper to locate your package. In most cases, the parcel will be found and delivered to you. Often this will happen before the ticket is responded to.

If the courier determines that your order is undeliverable or lost, we will either issue a refund as store credit or replace/reship your order, depending on stock availability.

Resolution depends on the details provided in your tracking information and the shipping method used (with or without a signature requirement).

DELIVERED (but you did not receive your package)

• Signature-Required Parcel:

  • The signature on the tracking information serves as proof of delivery, even if you did not personally receive the package. Please check with your neighbors, as packages are often recovered this way.
  • No Refunds: We are not responsible for packages that go missing after being signed for.
  • If there is an error (e.g., the package is marked “Delivered” but no signature was obtained despite being required), we will investigate and work toward a resolution. If necessary, we may issue a refund via coupon code or reship your order if stock is available.

• No-Signature Parcel:

  • Please check with your neighbors to see if they received your package in error, as many packages are recovered this way.
  • No Refunds: We consider the “Delivered” status on your tracking information as proof of delivery, regardless of whether you physically received the package. We are not responsible for missing parcels in this case.
  • Couriers sometimes mistakenly mark packages as “Delivered” before the actual delivery occurs. In such cases, the package often arrives 1–2 days later.

Please video your box openings going forward as we will need that to help with any future claims.

But if you haven’t done that this time, please take photographs for everything that your received, including the box/packaging and shipping label.

Email us those videos/photographs asap (within 48 hours) with a brief explanation of the situation.

We will assess the pictures and decide on a solution from there. Possible solutions include coupon code for the value of missed items or reshipment if we have the stock available.

We want you to be happy and get what you paid for!

If your parcel arrives “dead on arrival” (DOA) or with a broken seal, please record a video showing the damage to the parcel and the unboxing process to check if the contents are also damaged. Submit the video to us within 48 hours of receiving the package for our review.

Possible resolutions include coupon code, JJ points, or a reshipment of the items if we have that stock left.

We want you to be happy and get what you paid for!

We do not provide medical advice or guarantee the efficacy of the products we sell. Individual results vary due to differences in tolerance levels. These products are not intended to diagnose, treat, cure, or prevent any medical conditions.

Any information provided on our site is not a substitute for professional medical advice or treatment and does not cover all possible uses, directions, precautions, or effects of the products we offer.

We do not provide refunds for flowers based on effects, taste, aroma, potency as these details are subjective to each person.

We do not provide refunds for  black or pepper ash, as this is not considered a quality issue.

Several factors can contribute to black ash, including:

• Storage conditions: How the flower was stored.
• Inhalation technique: The speed or intensity of the inhale.
• Packing: How tightly the flower was packed.
• Moisture content: The water content in the flower.
• Smoking materials: The type of material used for smoking.
• Curing process: The way the flower was cured.
• Genetics: Inherent characteristics of the flower itself.

These variables often influence the ash color and are not necessarily indicative of product quality.

Please note: Unless a product is defective, all sales are final.

Please send u a video of your box opening or defective item to assess regarding these rare issues.

You’ll need to video your box openings going forward as we will need that to help with any future claims. We can only consider a claim without a video one time.

But if you haven’t done that this time, please take photographs for everything that your received, including the box/packaging and shipping label.

Email us those videos/photographs asap (within 7 days max) with a brief explanation of the situation.

We will assess the pictures/video and decide on a solution from there. Possible solutions include coupon code for the value of missed items or reshipment if we have the stock available.

We want you to be happy and get what you paid for!

Please send us a video of your box opening or defective item to assess regarding these rare issues.

Going forward please record the unboxing of your package every time. This is important in case there are missing or incorrect items. While we strive for accuracy during order fulfillment, mistakes can occasionally occur.

You’ll need to video your box openings going forward as we will need that to help with any future claims. We can only consider a claim without a video one time.

If any products are missing, you must provide a complete unboxing video as proof. The video should show the package being opened, each item being removed, and all contents being checked. Submit the video within 48 hours of receiving your package.

But if you haven’t done that this time, please take photographs for everything that your received, including the box/packaging and shipping label.

Email us those videos/photographs asap (within 48 hours of receiving) with a brief explanation of the situation.

We will assess the pictures/video and decide on a solution from there. Possible solutions include coupon code for the value of missed items or reshipment if we have the stock available.

We want you to be happy and get what you paid for!

We do not provide refunds for flowers based on potency (or taste, aroma) as these details are subjective to each person.

We do not provide medical advice or guarantee the efficacy of the products we sell. Individual results vary due to differences in tolerance levels. These products are not intended to diagnose, treat, cure, or prevent any medical conditions.

Any information provided on our site is not a substitute for professional medical advice or treatment and does not cover all possible uses, directions, precautions, or effects of the products we offer.

Please note: Unless a product is defective, all sales are final.

Please send us a video of your box opening or defective item to assess regarding these rare issues.

You’ll need to video your box openings going forward as we will need that to help with any future claims. We can only consider a claim without a video one time.

But if you haven’t done that this time, please take photographs for everything that your received, including the box/packaging and shipping label.

Email us those videos/photographs asap (within 7 days max) with a brief explanation of the situation.

We will assess the pictures/video and decide on a solution from there. Possible solutions include coupon code for the value of missed items or reshipment if we have the stock available.

We want you to be happy and get what you paid for!

Your package may be delayed for a variety of reasons, such as missed flight connections, national holidays, high seasonal shipping volumes, severe weather, road or airport closures, labor disputes, or a pandemic. If your package remains in transit beyond the expected delivery timeframe, please contact our Customer Support team for assistance with the next steps.

Normal delivery Timeframes:

• Canada Post: 3–10 business days.
  • Local shipments (from BC): 1–2 business days.
  • Major centers: 1–5 business days.
  • Rural locations: 3–10 business days.
• Purolator: 1–3 business days.

If delays occur, let us know and we will open a ticket with our shipper to locate your package. In most cases, the parcel will be found and delivered to you. Often this will happen before the ticket is responded to.

If the courier determines that your order is undeliverable or lost, we will either issue a refund as store credit or replace/reship your order, depending on stock availability.

Resolution depends on the details provided in your tracking information and the shipping method used (with or without a signature requirement).

DELIVERED (but you did not receive your package)

• Signature-Required Parcel:

  • The signature on the tracking information serves as proof of delivery, even if you did not personally receive the package. Please check with your neighbors, as packages are often recovered this way.
  • No Refunds: We are not responsible for packages that go missing after being signed for.
  • If there is an error (e.g., the package is marked “Delivered” but no signature was obtained despite being required), we will investigate and work toward a resolution. If necessary, we may issue a refund via coupon code or reship your order if stock is available.

• No-Signature Parcel:

  • Please check with your neighbors to see if they received your package in error, as many packages are recovered this way.
  • No Refunds: We consider the “Delivered” status on your tracking information as proof of delivery, regardless of whether you physically received the package. We are not responsible for missing parcels in this case.
  • Couriers sometimes mistakenly mark packages as “Delivered” before the actual delivery occurs. In such cases, the package often arrives 1–2 days later.

All offers apply only to in-stock products; no rain checks will be issued. Offers are not valid for previous purchases or future purchases made after the promotion ends. Promotions have no cash value. If a refund is issued for part of a purchase, the corresponding value of the offer will be forfeited or deducted proportionally. Additional restrictions, such as limits per customer, may apply.

We reserve the right to modify or terminate any promotion at any time, without prior notice.

Usually, yes! Most of our coupon codes stack on the same order, unless otherwise stated.

No, usually once a product is sold out the sale is over. In rare instances we may restock the item at the sale rate but this is first come first served.

The offer is valid only during the specified time period and while supplies last. It cannot be applied  purchases made after the promotion ends.

• Log in to your account page and Click the “Refer a Friend” button to access your code.
• Copy your “Invitational Link” and paste it to your friend in a message or email.
• Your friend should click your link then click “Register” to join our site.
• Your friend receives an automatic $15 discount at checkout on their first order if it is a $100+ purchase. This will stack with the $35 free shipping code for first time customers for a new customer discount total of $50 and free shipping (if their first order is $100 or more.)
• You receive a $25 coupon code by email once your friend’s ($100+) first order is complete.

Your Friend Referral:

• must be 19+ years of age
• must not be previously registered with us
• must have a Canadian shipping/billing address that is not already registered to us with another member

Once your friend uses your referral link to register with us and are approved they can log in to their account and make an order.

If their order is $100 or over a $15 credit will be applied automatically to their order at checkout.

(This will stack with the $35 free shipping code for first time customers for a new customer discount total of $50 and free shipping if their first order is $100 or more.)

Once your referral friend has completed (paid) a $100+ first order the system will automatically send you a $25 coupon code by email that you can use on any future order with us. Thanks!

Both of you will need to email us a brief explanation of what happened.

The referring member will need to give us the email address of the friend that was referred.

We will look into what happened and send you both manually created codes if applicable.

• Earn 1 JJ Point for every $1 you spend
• Receive 20 points per product page review that you write on an active product that you have purchased from us
• Redeem your points by clicking “Apply discount” at checkout and filling in the number of points you wish to use
• For reference, 100 points = $5
• You can view your Points total and history by clicking the “Points” button in your account page.

JJ Meds Reddit Review Incentive Program

POST REVIEWS AT:

• https://www.reddit.com/r/CanadianMoM2/s/G7BFkVdEVv

TERMS AND CONDITIONS:

1. Follow the Reddit community rules: the title format: [name of the product] – [JJ Meds] – [month ordered]
2. Share your honest thoughts about the taste, potency, burn, nose, etc
3. Give as much information as you can to help people make informed decisions
4. Please provide two or more well lit photos in your review. (Ash color photos are a good idea for the second photo)
5. Email us the link of the review, order number as well as the date of the purchase
6. Reviews cannot be of the same flower strain that you previously reviewed (until we clearly state on the product page that it is a new crop or batch, in which case please state that in your review)
7. Cannabis or cannabis-related products only;
8. Maximum 2 reviews in each calendar month
9. Spread your reviews out at least 10 days apart, please, so it doesn’t look like spam in the subreddit.
10. Reviews must be of different items of the order
11. Reviews must be within 60 days of the purchase
12. $30 coupon code per review when all terms and conditions are met. Thanks!

• We securely store all member information on SSL 256-bit encrypted servers and will NEVER share your personal information with any third party. We utilize the latest technology to ensure your privacy is fully protected. If you have any questions or concerns about your personal information, please don’t hesitate to contact us.
• We vacuum seal our products so they are smell-proof.
• We use discreet packaging that does not include our company name or information about the contents inside.